Red Mountain Resort
  • 10-Aug-2017 to 10-Sep-2017 (MST)
  • Guest Services
  • St. George, UT, USA
  • $9.75
  • Hourly
  • Part Time

Guest Advocates receive an additional service fee from between $1.00 and $3.00 more per hour, depending upon guest count.


SUMMARY

Assist guests with their arrival and departure experience by performing the following duties: 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist guests with registration and orientation, guest folios, and off property amenities or other requests.
  • Greet guests, answer any guest questions and solve guest problems.
  • Assist guests with the check-out process and resolve billing issues.
  • Perform general office duties as required.
  • Contact appropriate departments with any special needs or requests from guests and any complaints specific to their department.
  • Ability to perform night audit reports when necessary.
  • Assemble and print all documents relative to arrival, departure and room status.
  • Ability to make reservations and "walk" guests in.
  • Update sign up sheets and collect fees for special events.
  • Assist guests with any questions relating to activities.
  • Answer, screen and route all outside and inside calls.
  • Perform general office duties as required.
  • Demonstrate proficiency in Red Mountain Gold Star Standards.
  • Other duties as may be assignedAssist with guest fax and computer hookups and retrieve phone messages and room changes or upgrades when Manager is unavailable.
  • Knowledge of other departments, managers and operations to address guest questions or assist in resolving any conflicts.Print sign up sheets for the books, order schedules and maps and inventory office supplies for department.
  • Confer and coordinate meeting room schedules, airport pick ups and VIP requests..Confer and cooperate with other department to ensure coordination of activities.
  • Trained in registration and orientation processes and guest folios to serve as back-up if needed.
  • Review schedules and orientation information for any changes.
  • Advise guests of available activities.
  • Research revenue opportunities for guest gifts, flowers, tickets, transportation, etc.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • One year certification from college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to calculate figures and amounts such as discounts, commissions and percentages, by applying concepts of basic math. Ability to follow procedures relative to running the business through budgets, purchase orders, etc.
  • Knowledge of and experience working with various computer software programs (Word, Excel, Outlook). 
  • Ability to communicate effectively, both in written and oral form, with tact and diplomacy.
  • Ability to work with confidential information.
  • Ability to solve practical problems and deal with multiple situations with little supervision.

CERTIFICATES, LICENSES, REGISTRATIONS  

  • Valid driver license required. 
  • Background check required.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers; and talk or hear. Majority of time spent working in an indoor office environment.

The employee must be able to occasionally lift and/or move up to 40 pounds.  

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee must be flexible in working evenings, weekends and holidays. 

The employee must be able to comply with department's uniform requirements. 

This job description is not intended to be all inclusive.  Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of Red Mountain Resort, including those set out in the Team Member Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  Job description and duties are subject to change, modification and addition as deemed necessary by Red Mountain Resort.  Red Mountain Resort is an At-will and Equal Employment Opportunity Employer. 

Red Mountain Resort
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